It appears she decided to listen to us after all. Update: We were just informed by Royal Vegas Casino the player has now sent in the proper documents and her payment is now processed. Case closed in favor of Royal Vegas Casino. If you come to us for help and do not take our advice when we give it we will close the complaint. After discussing this with the player she decided to argue about it saying that she felt the partial rent doc she sent in was fine. Online Casinos Casino Reviews Newest Casinos Certified Casinos. Casinos Bonuses Games Complaints News Partnership Community About. On my very first deposit I was offered a few deposit bonuses, I chose to deposit without bonus, but a bonus. We contacted the casino and it was a simple issue of the player not complying with sending in her utility bill. Recently I have registered to Royal Vegas casino. My last contact with this site was on the at 12.36am, with Brendon from customers support, who informed me that it will take 24hrs yet again. The Australian phone number for this site is 1800 658 460. I have never experienced this type of stressful situation with any other casino site. After sending emails the paperwork was processed and funds will be in my nominated bank account after 24 hours.Įvery time the 24hrs was up, they would then reverse the money back into the casino account. I was told via email, from their that the withdrawal will be processed without delay.īetween the dates of the 23/2017 to the, the money has been reversed back into the casino account 4 times by credit department. The documents required for processing (drivers license, bill with address and visa card details) on the. Complaint: I have won $500 from Royal Vegas Casino on the.
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